Computers - Norton AntiVirus Won't Scan

Norton AntiVirus Won't Scan

I want to do this! What's This?

A common problem that arises for Norton AntiVirus users is the program failing to conduct virus scans after major Windows operating system updates or after a computer virus infection. If this occurs with the installation of Norton on your computer, it can be solved by manually running Norton Live Update to download and install the compatible Norton program updates required for the program to successfully scan your computer. If Live Update is not run, the program will continue to fail to run and leave your computer vulnerable to computer virus and spyware attack.

Difficulty: Easy

 

Instructions

1. Reboot your computer in Safe Mode by clicking the "F8" function key multiple times during the normal computer restarting process.
   
   
2. Click the "With Networking" option on the Safe Mode dialogue menu followed by the "Enter" key.
   
   
3. Click the "Start" and "Run" menu options. Enter "Cmd" or "command" followed by the "Enter" key to open the DOS prompt.
   
   
4. Enter "luall.exe" at the DOS command prompt followed by the "Enter" key to manually launch Norton Live Update.
   
   
5. Choose the configuration menu default options that are displayed to run Live Update.
   
   
6. Select the "Yes" menu button to restart your computer when prompted by Live Update. If you are not prompted to do so, manually restart your PC.
   
   
7. Open the Norton Control Panel by double-clicking the program icon on your computer's desktop. Select the "Scan Now" menu button and Norton will now scan your computer.